Amended to 4 stars...reached out and addressed the communications issue. Thanks Dan and Seth. Called to get an estimate on an engine refresh for a A4 Gen2 2.0T. Asked for the service adviser and the person answering the phone said he could help. Told him I was interested in an Audi allroad with 74K and wanted an estimate to do the carbon cleaning plus any additional fixes and upgrades for that Gen2 2.0T. There are many well know possible issues that needed to be address. Plus I wanted a Stage 1 E85 Unisonic tune. He was not familiar with some of the well known short comings of this very popular engine and was going to refer to the service manager and get back to me with a estimate and call to discuss. I gave him my email and cell. Its been over 48hr and not a peep from ET yet. On the contrary, I called Further Performance with the same questions. Tristan, the owner, called me back within 5 minutes and discussed all the options and pricing possibilities. He gave me a world of confidence that Further knows what they were doing and have extensive Audi and VW experience. Looks like Eurotech, though closer to home, may have lost me as a customer who was willing to spend thousands to maintain their German cars. Return calls and follow through....that's REAL customer service.