Eurotech Woodbury impressed me from the moment they answered my call to the moment they handed me my keys. Alex and Paulena are personable, knowledgeable, and professional, and it's clear that they care about their customers. My vehicle recently had an issue that was a safety concern and Eurotech was able to work on it first thing the morning after I called for an appointment. Because I had an unrelated appointment later that day, they offered me a free loaner vehicle. Luckily, they were able to complete the work on my car so quickly that I didn't need to take advantage of the loaner vehicle. Instead, I waited in their customer lounge area and took advantage of their Keurig machine and fast wifi. I was very impressed with the front office and waiting area — it felt more like a coffee shop than an auto repair shop. Alex communicated with me throughout the process, ensuring that there were no surprise costs. When my car was ready to go, he offered a complimentary car wash. All in all, it was a great experience. I'll definitely be back!