There's a lot to like at J&B Eurotech. The guys handling most of the customer service/operaitons (Seth and Ben) both communicate clearly and honestly. This shop specializes in German/European-made cars, so it can be your go-to spot for Bimmers, Benz's, VW's, etc. From a pricing standpoint, they are competitive with their peers, from what I can tell - and certainly cheaper than the dealerships. Unfortunately, as I have painfully learned over the years, BMW actually stands for "Bring Money With" -and there's the rub. But on a relative basis, Eurotech is a winner in the pricing category. Eurotech has a couple of loaner cars available; they are held for customers with lengthy repair needs. If your car only requires 1-2 hours of work, you'll grab a chair in their comfy waiting area, and just start pounding coffee from the Keurig machine. Most of all, J&B wants their customers to walk away satisfied, and that will be clear throughout every step of the process. The shop was recommended to me by a friend that has serious passion for European autos, so that endorsement further solidifies Eurotech's worth in my eyes. It's a solid option.