Vehicle: 2008 VW GTi Reason for Service: Leaking Thermostat Housing. Choose EuroTech over the dealership because they were a little less expensive to replace a leaking thermostat housing. I think part of the price difference is the use of non VW parts, but there are plenty of good aftermarket companies making parts up to OEM specs. EuroTech replaced the thermostat housing quickly and got my car back. A few days later the leak returned. EuroTech did not hesitate to try and remedy the problem. Once they found the leak they confirmed it was from the thermostat and replaced it under warranty. Alex and everyone I interacted with during the process was knowledgable and friendly. One note, the process to get the car fixed did take about a week. Partially because I told them to take their time and partially because the leak decided to get shy and play hard to get once in the shop. I did not mind the time as I had access to a vehicle to drive while my car was being repaired. I will not hesitate to bring my car to EuroTech in the future for my vehicle maintenance.
Thanks for bringing in your 2008 Volkswagen GTI! We appreciate your business. Michael, we are glad we could remedy the issue with the thermostat. We offer the 3 year or 36,000 mile warranty for situations like these. Thank you for giving us the chance to fix the original repair. OEM and OE Equivalents parts can be delivered defective. We see that on the back end more than anything. We also know we are not perfect and mistakes do happen from time to time. Continuous patterns are not accepted, but we are glad you are pleased with how we handled this situation. These situations make a business stand out more than anything. - Alex and team
Response from Eurotech Auto Service Woodbury